Return Policy
Our return policy lasts 14 days, starting from the day that your package is marked received. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.For overseas customer, we only accept returns, no exchanges. Please return the products you don't want for a refund and place a new order.
To process a return, please follow these two simple steps:
- E-mail us at service@kaizen-official.com with your
2.) Item to return
3.) The reason you would like to return.
The more comments and feedback provided, the better we can help service you.
9th FL., No.77, Section 1, Chung King South Road, Taipei, Taiwan 100
- Send us the return item with your original invoice to:
9th FL., No.77, Section 1, Chung King South Road, Taipei, Taiwan 100
All items should be in the same condition as when you received them. We are happy to provide returns and exchanges for international orders. However, we do not normally cover return shipping. We also recommend using a trackable shipping service to ensure that we will receive your returned item.
Please note that return shipping fee will not be reimbursed on return products and there's no return label to be provided. The shipping fee is paid to courier service, we do not get a refund for the shipping fee when you return your purchases.
Please note that return shipping fee will not be reimbursed on return products and there's no return label to be provided. The shipping fee is paid to courier service, we do not get a refund for the shipping fee when you return your purchases.
We will process all refunds upon receipt and inspection of your returned merchandise. We will notify you via e-mail of the approval or rejection of your refund. If approved, we process your refund within approximately 48 hours and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please e-mail us at service@kaizen-official.com if you have any questions.
